Last Updated: 22 July 2026
This policy complies fully with the Australian Consumer Law (ACL).
1. Statutory Consumer Rights
You are entitled to a replacement if goods arrive with manufacturing defects, transit damage, or differ materially from the product description. These legal rights cannot be excluded.
2. No Change-of-Mind Returns / Exchanges
We do NOT accept returns or exchanges caused by personal dislike, wrong size, buyer’s regret or subjective dissatisfaction.
By placing an order, you confirm that you have read all product information and accept the characteristics of handmade jewellery.
3. Handling Defective or Damaged Items
If you receive defective or transit-damaged goods, you must contact us within 48 hours upon delivery, providing your order number and clear photos of the issue.
Once the quality issue is verified, we will provide a free replacement. All shipping fees both ways will be fully covered by Aurora.
4. Exclusions
Damage occurring after delivery caused by accidental impact, scratches, daily wear, chemical exposure or self-modification is not covered by this after-sales policy.
5. Application Rules
Returns sent without prior confirmation from our customer service may be rejected.
6. Final Adjudication Right
Subject to Australian statutory rights, Aurora holds the final adjudication right for defect identification and after-sales solutions.
7. Contact
Email: [email protected]